At Emil Trend, we want you to be fully satisfied with your purchase. Please review our policy carefully:
1. Eligibility for Returns
Returns are accepted only for items that are damaged, defective, or incorrect. To be eligible, you must notify us within 7 days of delivery. Items must be returned in their original condition and packaging.
2. Return Process
To initiate a return, contact our support team with your order details and the reason for return. We will provide instructions on how to return your item.
3. Refunds
Since we offer Cash on Delivery (COD), refunds will be processed via the same method you used to pay at delivery. Once we receive the returned item and confirm its condition, we will process the refund or arrange a replacement as requested.
4. Non-Returnable Items
Items that are used, damaged by the customer, or not in their original condition are not eligible for return or refund.
5. Exchange
If you wish to exchange an item for a different size or product, please contact us within 7 days of delivery. Exchanges are subject to product availability.
6. Delivery Issues
If your order is lost or damaged during delivery, notify us immediately. We will resolve the issue promptly with a replacement or refund.
If you have any questions or concerns about this Policy, please reach out to us at [email protected].